Concept 2:The new fastlege
2. The new fastlege: Today the appointment at the fastlege is often associated with waiting, anxiety and frustration. We want to turn it into a stress less, calming experience were you get the feeling that also your time is valuable. We might not be able to make the waiting time disappear, but we want to at least make it meaningful. In this concept we focus on the communication, especially information, and transparency in the fastlege centre. Also we want to make it warmer and more personal. We want to create a uniform profile where al the “fastlegekontorer” looks the same. This to create a feeling of justice and trust. Some ideas to the solutions of this are presented in this chart.